At ufo9, your privacy is more than a legal obligation — it is a core value we uphold. This document transparently explains how we collect, use, store, and protect your personal data as a user of ufo9.fun.
Important Note: By using the ufo9 platform, you agree to the collection and use of information as described in this Privacy Policy. We are committed to never selling or misusing your personal data.
The following are the core principles underpinning ufo9's commitment to protecting every user's personal data in Malaysia.
All data transmitted between your device and ufo9's servers is protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
UFO9 has never and will never sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit prior consent.
You have the right to access, amend, download, or request deletion of your personal data at any time via your account settings or by contacting our support team.
Your data is stored in data centres protected by strict physical and digital access controls. Internal access to user data is restricted and continuously monitored.
UFO9 uses cookies solely to improve user experience and for internal analytics. You can manage your cookie settings through your web browser at any time.
Ufo9's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring every aspect of your data handling complies with applicable legal requirements.
This Privacy Policy applies to all users of the ufo9 platform at ufo9.fun, including website and mobile app users. It provides a comprehensive and transparent description of our data handling practices.
Welcome to the ufo9 Privacy Policy. At ufo9, we understand how important privacy is to you, and we take every aspect of our users' personal data protection seriously. As a digital entertainment platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and are fully committed to complying with its provisions.
This document clearly and transparently describes the types of personal data we collect from you, how that data is used, who it may be shared with, and the security measures we take to protect your information. We also explain your rights regarding that personal data and how to exercise them.
This Privacy Policy should be read together with ufo9's Terms and Conditions and our Responsible Gaming Policy. In the event of any conflict between those documents on matters of data privacy, this Privacy Policy shall prevail.
UFO9 collects your personal data through several different methods throughout your use of our platform. The following are the main categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, gender | Registration form, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, user profile |
| Financial Information | Bank account number, e-wallet details, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | System logs automatically |
| Usage Data | Game records, betting history, session duration | In-platform activity |
| Communication Data | Customer support inquiries, feedback, complaints | Live chat, email, support tickets |
In addition to data you provide directly, we also collect information automatically through cookies, web pixels, and similar tracking technologies as you browse our platform. This information helps us understand usage patterns and improve the overall user experience.
For users going through the KYC (Know Your Customer) process, we may require a copy of valid identification documents such as a national ID, passport, or utility bill as proof of address. These documents are handled with the highest level of security and accessed only by authorised staff.
UFO9 uses your personal data solely for the following legitimate and stated purposes. We will not use your data for any other purpose without notifying you in advance:
The legal bases for processing your data include performance of a contract (user agreement), legal obligations, ufo9's legitimate interests as a platform operator, and in certain cases, your explicit consent. You have the right to withdraw your consent at any time for processing that relies on it.
UFO9 understands that your trust is our most valuable asset. We never sell your personal data to anyone. However, there are limited situations where we may need to share your information with the following parties:
In all data sharing scenarios, ufo9 ensures that recipient parties adhere to data protection standards equal to or higher than our own. We will not share your data with any party outside the scope described above without your explicit consent.
The security of your personal data is an absolute priority for ufo9. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, destruction, or accidental disclosure.
Your personal data will be retained for as long as your account remains active on the ufo9 platform. Following account closure, we will retain data necessary to fulfil legal obligations (typically no longer than 7 years) before it is permanently deleted or anonymised.
In the event of any data security breach that may affect your rights and freedoms, ufo9 is committed to notifying you and the relevant authorities within the timeframe prescribed by applicable law.
UFO9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality and your overall user experience. Third-party cookies used by game providers are subject to their respective privacy policies.
As a ufo9 user and as an individual protected by data protection laws in Malaysia, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights:
You have the right to know what personal data we hold about you and to request a copy at any time.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data, subject to legal obligations that may require us to retain certain data.
You have the right to object to the processing of your data for direct marketing purposes or in certain other circumstances.
You may request to receive your personal data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that processing of your data be temporarily restricted while a dispute is being resolved.
To exercise any of the above rights, please contact our data protection team via live chat on the platform or by email at [email protected]. We will endeavour to respond to and fulfil your request within 30 business days.
The ufo9 platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from children under the age of 18. If you believe your child or any underage individual has provided personal information to ufo9, please contact us immediately.
Should we discover that we have collected personal data from a minor without valid parental or guardian consent verification, we will take immediate steps to delete that information from our servers and close the relevant account.
Warning: If you suspect any individual under the age of 18 is using the ufo9 platform, please report it to us immediately via live chat. We take this matter very seriously and will respond promptly.
The ufo9 platform may contain links to third-party websites or services such as game providers and payment processors. Please note that ufo9's Privacy Policy applies solely to our platform and does not cover the privacy practices of any third parties.
We encourage you to read the privacy policy of every third-party platform or service you access through ufo9 or independently. ufo9 is not responsible for the privacy practices or content of third-party websites. The decision to share your data with third parties is your personal responsibility after reading and understanding their policies.
UFO9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our service practices, technological developments, or new legal requirements. Any material amendments will be communicated to you through the following means:
Your continued use of the ufo9 platform after any Privacy Policy amendment takes effect will be considered as your acceptance of those amendments. If you do not agree with the changes made, you have the right to close your account and discontinue use of our platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact the ufo9 data protection team through the following channels:
We are committed to addressing all privacy-related inquiries and complaints seriously and within a reasonable timeframe. Your satisfaction and trust are our top priorities.